Neo-Science | Support & FAQ

Support Services

Neo-Science & Group provides the highest quality after-sale services to meet our standards of excellence and cater for the needs of our clients. We offer consultancy and site preparation, installation and on-site training, warranty and a range of service plans. Our certified engineers are qualified for complex installations and maintenance to optimize the performance of our instruments.

Our service plans are tailored to each laboratory's needs. Service plans features include preventive maintenance visits, direct lines to certified engineers, priority maintenance visits, and comprehensive assurance.

Features	Silver	Gold	Platinum
Special discount on consumables and training
Preventative maintenance visits
Unlimited service visits (labour)
Priority response
Direct line to certified engineers
Comprehensive assurance (parts, labour & travel)

Frequently Asked Questions

We do not show prices for our products on the website. Please email your enquiry to [email protected] and we will reply with our latest prices.

We do keep stock of Reagents (subject to shelf life) and Supplies locally. Please contact us on [email protected] with your requirement.

We keep stock of spares and consumables. We have back-up units for Total Insurance Service Plans.

We don’t provide a downloadable catalogue as products are updated and new products are introduced frequently. Our online catalogue is updated daily and we also provide links to Manufacturer's websites are shown so that you can download the latest brochure. For details regarding prices, please email your enquiry to [email protected].

We provide educational discounts for students and universities for research and study projects.

We are currently working with DNA Link Lab and will be able to receive your request after proper qualification of your samples.

We are currently working with StarLIMS – a company with 25 years of experience working with hundreds of laboratories in the public health, environmental, petrochemical, forensic, pharmaceutical, clinical and diagnostic sectors.

We have detailed references for equipment installed in GCC and Middle East for the majority of manufacturers. These can be provided upon request.

We have 3 types of after sales service support, for details please refer to our Service Plans section.

Yes we provide qualification and validation services using certified standard materials and calibration equipment.

Yes we provide a complete applications assistance for our customers through complete support from our instruments suppliers.

Neo-Science Support Packages

Support Services

Frequently Asked Questions

Can I see product pricing on your website?

Do you keep a stock of Reagents and Supplies?

Do you hold a stock of spares and consumables?

Can I download a catalogue from your website?

Do you offer educational discounts for students or educators?

Can we send you samples to be analyzed by certified lab?

Do you have informatics support for Genomics, Metabolic, Proteomics etc..?

Do you have a list of references for equipment you have installed and tested?

Do you offer After Sales Service Support?

Do you provide qualification and validation services for your supplied equipment?

Do you provide application assistance for your customers?

Neo-Science Online Store